TUI: flights 3+ hours late or cancelled at UK airports

Of 16,591 scheduled TUI flights to and from UK airports in 2025, 1.2% were cancelled or at least 3 hours late (95% range 1.00%–1.33%), measured at the UK airport. Source: UK CAA.

How it works ↓

Data: CAA punctuality statistics, calendar year 2025 (published 25 February 2026) · calculated 3 November 2026 · Methodology and sources

1.2%3+ hours late or cancelled

16,591scheduled flights 2025

By UK airport

UK airport	Scheduled flights	3h+ late or cancelled	95% range	Cancelled
Newcastle	4,495	1.2%	0.9%–1.5%	9
London Gatwick	3,639	1.0%	0.7%–1.4%	8
Manchester	3,433	1.7%	1.3%–2.2%	20
Birmingham	2,135	1.1%	0.8%–1.7%	3
Bristol	953	0.4%	0.2%–1.1%	0
East Midlands	679	0.6%	0.2%–1.5%	1
Glasgow	628	0.6%	0.2%–1.6%	2
Bournemouth	289	0.3%	0.1%–1.9%	0

UK airports with at least 200 scheduled flights of this airline in 2025; linked airports (500+ flights) have a page with this airline's destinations and a comparison with the other airlines there.

These figures cover only about a quarter of TUI flights. The CAA splits flights into scheduled and charter flights, and the site counts only scheduled ones. According to CAA data for 2025, TUI Airways had 45,107 charter flights out of 61,695 at UK airports, and how often those were disrupted is not shown here.

Scheduled flights by airport

TUI's scheduled flights were disrupted in 1.2% of cases, less often than the national average (1.6%), but more often than Jet2 (0.8%). Manchester fares worst: 1.7% of 3,433 flights, with 38 flights 3+ hours late and 20 cancelled. Newcastle, which has the most flights, saw 43 delays and 9 cancellations, London Gatwick 1.0%, Bristol 0.4%.

If your flight is disrupted

You submit the claim to TUI first; if there is no final answer within 8 weeks, you go to the ADR scheme, if the airline takes part in one, or to the CAA (PACT). For delays of 5 hours or more you can choose not to travel and get a refund for the unused part. Different rules may apply to a package holiday.

Caveats

This is an upper estimate of flights where compensation may be due. Weather, air traffic control, strikes by third parties and security problems are “extraordinary circumstances” and give no right to compensation; cancellations announced 14 days or more ahead do not either.
The CAA measures delay at the UK airport (departure or arrival). The legal test is the delay on arrival at the final destination.
Flights in both directions are combined. For flights from an EU airport, EU261 applies when the airline is an EU airline (€250 / €400 / €600), UK261 when it is a UK airline.
Shares differ between airlines partly because of where and when they fly: routes to islands and airports with frequent weather or air traffic control restrictions raise the share without the airline being at fault.